Service Agreements
Teledyne Leeman Labs offers the following Service Agreement Options:
Parts Only:
|
Telephone Response Time - 4 Hours or less
- Free unlimited Technical Phone Support
Free parts for repairs (excludes consumable parts) Free software upgrades for same platform Multi-year contracts offer locked in pricing for the length of the contract
Quarterly or Yearly billing options
|
| Full Maintenance: |
Telephone Response Time - 4 Hours or less
Onsite Response Time - Best Effort 48 Hours (from time call is set up with technical support)
- Free unlimited Technical Phone Support
- Free parts for repairs (excluding consumable parts and sample/customer induced issues)
- Free software upgrades for same platform
- Priority On-site response
- Includes (1) Annual Preventative Maintenance (PM) visit
- Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
Payment terms: Payment due in full to start the contract. |
*Teledyne Leeman Labs also offers CUSTOM contracts. Let us know your needs (extra PM, Prepaid PM kits, OQPQ, etc.) and we will build and price a contract for your unique situation.
Please contact our Customer Support department at 800-533-6567 for pricing on the above packages.
