Service Agreements
Teledyne Leeman Labs offers the following Service Agreement Options:
Scheduled Maintenance: (ICP Instruments Only)
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Telephone Response Time - 4 Hours or less
- Free unlimited Technical Phone Support
- One scheduled Preventative Maintenance (PM) visit annually
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Limited Maintenance: (ICP Instruments Only)
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Telephone Response Time - 4 Hours or less
- Free unlimited Technical Phone Support
- Free parts for repairs (excluding consumable parts)
- Free software downloads for same platform
- Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
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Depot Maintenance: (Mercury Instruments Only)
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Telephone Response Time - 4 Hours or less
- Free unlimited Technical Phone Support
- Free parts for repairs (excluding consumable parts)
- Free software upgrades for same platform
- Unit can be returned to factory for free repairs
- Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
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| Full Maintenance: |
Telephone Response Time - 4 Hours or less
Onsite Response Time - Best Effort 48 Hours
- Free unlimited Technical Phone Support
- Free parts for repairs (excluding consumable parts)
- Free software upgrades for same platform
- Up to 3 Emergency visits per year (ICP) or 1 Emergency visit per year (Hg) - includes all labor, travel and living expenses for Field Engineer
- Priority On-site response
- Includes (1) PM visit - all labor, travel and living expenses for the Field Engineer are included
- Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
Payment term: Payment due in full to start the contract. |
Please contact our Customer Support department at 800-533-6567 for pricing on the above packages.
