Service Agreements

Teledyne Leeman Labs offers the following Service Agreement Options:​


​​​​​​​Unlimited Free Technical Support​Software UpgradesAnnual PMParts
​On-Site
Service Visits
Parts Only

 







Full Maintenance
​​​
​​​


Parts Only:
Telephone Response Time - 4 Hours or less
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excludes consumable parts)
  • Free software upgrades for same platform
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options​
​​​​​Full Maintenance: 
Telephone ​Response Time - 4 Hours or less
Onsite Response Time - Best Effort 48 Hours (from time call is set up with technical support)
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts and sample/customer induced issues)
  • Free software upgrades for same platform
  • Priority On-site response
  • Includes (1) Annual Preventative Maintenance (PM) visit
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options
Payment terms: Payment due in full to start the contract.​

*Teledyne Leeman Labs also offers CUSTOM contracts. Let us know your needs (extra PM, Prepaid PM kits, OQPQ, etc.) and we will build and price a contract for your unique situation.

​​Please contact our Cu​​stomer Support department at 800-533-6567 for pricing on the above ​packages.