Service Agreements

Teledyne Leeman Labs offers the following Service Agreement Options:​

​​​​​​​Unlimited Free Technical Support​Software UpgradesAnnual PMParts
​On-Site
Service Visits
Priority On-Site Response
​Scheduled Maintenance
(PM Only)

 





​Limited Maintenance

 

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​Depot Maintenance

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Full Maintenance
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​​​​​Scheduled Maintenance: (ICP Instruments Only)
Telephone Response Time - 4 Hours or less
  • Free unlimited Technical Phone Support
  • One scheduled Preventative Maintenance (PM) visit annually


Limited Maintenance: (ICP Instruments Only)
Telephone Response Time - 4 Hours or less
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free software downloads for same platform​
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options​


Depot Maintenance: (Mercury Instruments Only)
Telephone Response Time - 4 Hours or less
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free software upgrades for same platform
  • Unit can be returned to factory for free repairs
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options


​​​​​Full Maintenance: 
Telephone ​Response Time - 4 Hours or less
Onsite Response Time - Best Effort 48 Hours
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free software upgrades for same platform
  • Up to 3 Emergency visits per year (ICP) or 1 Emergency visit per year (Hg) - includes all labor, travel and living expenses for Field Engineer
  • Priority On-site response
  • Includes (1) PM visit - all labor, travel and living expenses for the Field Engineer are included
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options
Payment term: Payment due in full to start the contract.​

​​Please contact our Customer Support department at 800-533-6567 for pricing on the above packages.